FAQ

Do you have any retail outlets?

No, we don't have any outlets at the moment, but we are planning to introduce this in the future.

Do these seem original?

Yes, they are original creations from Lueur Fragrances. We offer impressions of designer perfumes.

Are you offering authentic products?

We offer high-quality impressions of designer fragrances. Our perfume oils are crafted using premium ingredients to create new, inspired scents that you'll love.

Lueur Fragrances competes with designer brands but does not use their fragrances and is in no way affiliated with them or their manufacturers.

How does your return process work?

We gladly accept returns and exchanges within 15 days of purchase. If more than 15 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To qualify for a return, your item must be unused, with no more than 10% of the total quantity used, and must not be damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and the amount will be automatically credited back to your bank account.

Shipping
You will be responsible for the shipping costs associated with returning your item, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total refund.

Please note that the time it takes for your exchanged product to reach you may vary based on your location.

Why should we choose to buy from you instead of other options?

At Lueur, we offer more than just a scent—we provide a unique sensory experience. Our fragrances are crafted with high-quality ingredients and expert artistry, ensuring long-lasting, memorable scents. With a wide range of carefully curated options, we invite you to indulge in fragrances that stand out and leave a lasting impression.

How long does the scent last?

The longevity of each perfume varies. The duration a fragrance lasts depends on factors such as where it is applied, the season, and the amount used. The lasting time for each perfume is specified in the performance section of the product description.

Do your fragrances contain alcohol?

t’s not feasible to create perfumes without using alcohol; our spray does contain alcohol.

What is the concentration of oil in your bottles?

It depends and varies perfume to perfume. However, the average concentration is 40% which is the maximum possible.

What’s the recommended way to keep perfumes?

Perfume should always be stored in a cool, dark location, as sunlight can trigger chemical reactions that change its scent. This exposure can also impact the sillage and projection of the fragrance.

Can wearing Lueur Fragrances perfumes lead to allergic reactions or skin irritations?

To date, we have not received any complaints from our customers regarding this issue. However, we recommend conducting a patch test before applying the fragrance.

Does the presence of alcohol in this perfume impact the acceptability of my namaz?

Alcohol itself is not considered impure and is permissible for use in medicines, perfumes, detergents, and other beneficial products. The prohibition in Islam specifically applies to the consumption of alcohol (khamr), which is produced through fermentation and consists of sugar, alcohol, and water. Therefore, any alcohol that has not been fermented is acceptable for use. Keeping this in mind, using perfumes that contain alcohol—regardless of its concentration—is not prohibited, and your namaz will still be valid

What is the estimated delivery time for my parcel?

We're just as excited to get your parcel to you as you are to receive it!

Here's what you can expect for your order's delivery:

  • 2-3 business days for deliveries within Karachi
  • 3-4 business days for other cities
  • Please note that during sale events, delivery times may be extended due to increased demand.

Do we provide the option for cash on delivery?

Yes, we do offer cash on delivery. However, for orders exceeding 10,000 rupees, we require an advance payment of 50% of the total order amount. This helps ensure a smooth delivery process and a successful transaction for both parties.